ReturnsIf you are unhappy with your purchase for any reason (i.e. if your item is damaged or faulty) or you simply have a change of heart, then please return it to us in its original, Returning an itemWhen returning an item for any reason, please email us within 14 days at: feedme@pinkpawz.com where we will issue you with a returns code and details as to how and where your item(s) should be returned. This will enable us to process your return as quickly as possible. Faulty items.If the unfortunate arises and your item(s) or part of your order is faulty or defective; or alternatively, if there has been an error on our behalf, we will refund you the cost of return to the maximum amount which was originally paid when you placed your order. Unfortunately we do not refund any packaging or service costs in connection with your return. Refunds will only be issued once we are in receipt of your return. Change of HeartIf you have had a change of heart we are happy to refund you provided that the item(s) is/are returned to us in the same brand new, unused, unopened and resalable condition it was when we sent it to you. This must also include any packaging/instructions or material that was included at the time of purchase. If your return is received in the above mentioned condition then we will happily issue you with a full refund excluding any shipping and/or third party charges i.e. bank/transaction/refund charges. European Union and Distance Selling Regulations (DSRs)Customers within the European Union who cancel their order/contract within 7 days of receipt of their purchase will be fully refunded provided that the entire order is returned to us. Unfortunately we do not refund any delivery charge if only part of your order is returned. For further information and to see the full Terms & Conditions of our returns policy please visit our Conditions of use page. If you have any other questions regarding your return then please feel free to email us at: feedme@pinkpawz.com |
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